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Returns

RETURN POLICY

Your happiness is our guarantee!

We personally check each product is up to Kylee's perfectionist standards, to ensure items are shipped as per photo's, description, and your expectations.

If for any reason your smile goes away within 30 days, we offer three options:

1: A full refund of the purchase price upon return of the product in original, as new condition.

2: You can exchange the unwanted product with something preferable from our range, upon return of the product in original, as new condition. If the cost varies, we will either refund or charge the balance accordingly.

3: Contact us for a mutually agreeable solutions to unique situatiuons or requests for repairs. 

Please note, original shipping costs are not refundable.

To complete your return, we require proof of purchase, such as the emailed confirmation of purchase. Market customers are 

To return your product, carefully pack and ship to: 

Heavenly Earth Art

26 North Head Road

New Brighton NSW, 2483

Australia

For exchanges or repairs, please include a suitable return pre-paid parcel/envelope so we can ship it back to you.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

REPAIRS

Any requests for repairs will be assesed on a case by case basis. Please contact us with details and photographs of the break or damage and we will promptly get back to you with a solution.

May your item be perfect in every way, 

Kylee and Thias.

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